Group Customer Development Manager

Kimberly Clark; Petaling Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer goods company is seeking a Group Customer Development Manager in Petaling Jaya, Malaysia. This role involves managing eCommerce accounts, developing business plans, and achieving sales targets. The ideal candidate will have a Bachelor’s degree in Business or Marketing, strong negotiation and communication skills, and a track record of driving sales growth. The company offers a competitive salary, benefits, and flexible work arrangements.

Benefits

Competitive salary

Career development opportunities

Health and well-being activities

Volunteering leave

Qualifications

• Bachelor’s degree in Business or Marketing is required.
• Strong knowledge of Modern Trade platform and proven sales track record.
• Ability to communicate in Bahasa Melayu and Mandarin is a plus.

Responsibilities

• Develop and implement business plans for eCommerce accounts.
• Manage Trade Promotional budget for profitable sales.
• Engage with customers to achieve sales targets within budget.

Skills

Sales management

Negotiation skills

Communication skills

Analytical skills

Relationship management

Problem-solving skills

Education

Bachelor’s degree in Business, Marketing, or a related field

Tools

Excel

Job description

Group Customer Development Manager - MT Job Description

Your Job

The Group Customer Development Manager, Modern Trade is responsible for achieving the company’s strategic objectives by leveraging his/her knowledge of KC products and categories, internal and external sales and marketing data, customer management, negotiation and trade operations. Adequate management and influencing skills are required to solve customer’s issues and to motivate key accounts team towards achieving key objectives.

In your Group Customer Development Manager, Modern Trade role, you’ll help us deliver better care for billions of people around the world.

About Us

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.

Role Overview & Primary Accountabilities

• Develops, implements, monitors business plans towards the achievement of targets in eCommerce accounts. Responsible for the achievement of sales KPIs of the assigned portfolios. Contributes to the growth and operating results of the company by developing KC’s business in these direct & indirect accounts.

• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.

• Initiate, develop, implement and evaluate promotion strategies and activities with assigned portfolios according to annual sales, marketing, and category plans. Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.

• Responsible to provide daily customers engagement and business-building activities to customers in the assigned portfolio to ensure sales targets are achieved within budget spend rate. Manages and provides direction to the team of eCommerce key accounts and operations to execute e-store execution in line with the agreed business plans. Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.

• Implement Customer Trading Terms, Business Plans, Financial Viability Analysis recommendations, and trade pricing strategy. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

Essential Requirements

• ​Bachelor’s degree in Business, Marketing, or a related field.
• Strong knowledge of Modern Trade platform.
• Proven track record in driving sales and managing high-value accounts.
• Excellent communication, negotiation, and relationship management skills.
• Strong analytical skills (strong experience with Excel analysis necessary).
• Innovative problem‑solving skills; able to dissect and identify problems and implement solutions accordingly.
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs.
• Excellent command of English, the ability to converse fluently in other languages (e.g., Bahasa Melayu, Mandarin) to communicate with various stakeholders.

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

What’s on offer

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – Kimberly-Clark Corporation.

Kimberly Clark is proudly accredited with Employer of Choice for Gender Equality WGEA

Kimberly Clark is proudly ranked by Forbes as ‘World’s Best Employer’ 2021, 2022!

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.

Primary Location Kuala Lumpur Office

Additional Locations

Worker Type Employee

Worker Sub-Type Regular

Time Type Full time