Group Credit Operation, Manager (Bancassurance)

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a Group Credit Operation Manager to oversee the administration of group credit applications. The role involves managing a team to ensure high-quality service delivery and operational efficiency. The ideal candidate should have at least 8 years of relevant experience in bancassurance and possess strong leadership skills. This role offers an opportunity to contribute to the company's service excellence and operational goals.

Qualifications

• 8+ years of experience in group credit administration or new business.
• Strong leadership skills with the ability to manage a team effectively.

Responsibilities

• Manage daily operations as a team lead and ensure service level compliance.
• Continuously review and update administrative rules for efficient operations.
• Monitor and provide feedback on team performance and service delivery.

Skills

Leadership

Interpersonal skills

Education

Bachelor's Degree or higher

Job description

Group Credit Operation, Manager (Bancassurance)

Responsible for processing of new business including group credit application and ensuring complete preparation of policies in line with company’s laid down policies. Also responsible in managing team efficiently and effectively to support the Company goals by meeting and exceeding their expectations on operation processes and customer service delivery.

Job Responsibilities:

Manage daily operations as a team lead by closely monitoring the agreed service level and quality check on work presentation.

Continuously review and update /document administrative rules and process for effective and efficient operations of the section.

Recognize and determine trends in problems occurrence or workflow, referring upward for further investigation where appropriate.

Continuously review processes, identify and resolve service gaps through constructive feedback and implement improvements where appropriate.

Keep up to date on new or enhanced products/underwriting knowledge in order to maintain high level of quality service to customers.

Involve in UAT system testing for new product and continuous system enhancement whenever necessary.

Relieve other teammate as and when required to ensure the service level is well maintained.

Monitor closely on the achievement of Key Results Area set for the department. Ensure timely implementation of action plans on assigned task under his/her responsibility.

Attend to enquiries from interdepartmental staff, branches, agents and reinsurers.

Continuous monitor and provide regular feedback to TPA (HOL) on their service performance.

Undertake other work/duties/ad-hoc project as an when required.

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

At least 8 year(s) of working experience in handling group credit administration (Bancassurance) or exposure to new business.

Good leadership and strong interpersonal skills.