Graduate Programme - Operational Quality Analyst

Sibelco; Tapah; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global supplier of industrial minerals is offering a Graduate Programme for an Operational Quality Analyst in Tapah, Malaysia. The role focuses on developing a quality culture and includes responsibilities such as analyzing customer complaints, implementing total quality management frameworks, and engaging stakeholders. Candidates should have a relevant degree and strong analytical skills. Join this thriving community committed to innovation and collaboration within a sustainable workplace.

Qualifications

• Strong analytical and problem‑solving skills.
• Leadership, communication, and project management skills.
• Fluent English required; additional languages are a plus.

Responsibilities

• Analyzing historical customer complaints to identify recurring issues.
• Designing and implementing a TQM framework across stakeholders.
• Launching a quality incentive program to drive engagement.

Skills

Analytical skills

Problem-solving skills

Leadership skills

Communication skills

Project management skills

Customer satisfaction focus

Process optimization

Education

Degree in Quality, Industrial, Chemical, or Process Engineering

Tools

TQM

Six Sigma

QMS standards

Lean tools

Job description

Graduate Programme – Operational Quality Analyst

Location: Tapah

At Sibelco, we advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two‑way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Key Responsibilities

This assignment is designed to establish a robust and future‑ready quality culture and system. Key responsibilities include:

• Analyzing historical customer complaints to identify recurring issues and root causes
• Reviewing and mapping current Quality Management Systems (QMS) to identify gaps and misalignments
• Designing and implementing a TQM framework across internal and external stakeholders
• Launching a cluster‑wide quality incentive program to drive engagement and continuous improvement
• Standardizing methodologies for root cause analysis, Management of Change (MoC), and new product specs
• Implementing control charts, Cpk, and statistical KPIs to improve process performance and capability
• Facilitating regular cluster leadership reviews of quality data and complaints
• Introducing FMEA/FMECA for risk analysis and integrating best practices into the PG Quality Handbook

What You Bring to the Table

• Degree in Quality, Industrial, Chemical, or Process Engineering, or a related discipline
• Strong analytical and problem‑solving skills
• Leadership, communication, and project management skills
• Familiarity with TQM, Six Sigma, QMS standards, or Lean tools is a plus
• Passion for customer satisfaction, systems thinking, and process optimization
• Fluent English required, additional languages are a plus
• Driving license may be required, depending on cluster site
• Openness to spending the second year in a different cluster for international/regional experience

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.

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