Global Service Delivery Manager - Customer Experience

eBay; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global eCommerce leader is seeking an experienced operational leader in Malaysia to enhance customer and employee satisfaction. The ideal candidate will hold a Bachelor's degree, with over 5 years of leadership experience in customer service or e-commerce. Fluency in English and Mandarin is required. The role focuses on developing strategies to improve business performance and leading a motivated team.

Qualifications

• 5+ years of operational leadership experience in customer service or e-commerce.
• Rich experience in global and cross-functional organizations.
• Successful track record in achieving and exceeding customer service goals.

Responsibilities

• Develop strategies for improved business performance addressing customer needs.
• Focus on improving employee satisfaction scores and reducing attrition rates.
• Lead change in ways that motivate and inspire others.

Skills

Customer-centric thought process

Excellent influence and engagement

Process/operational improvement

Training and development passion

Proficient in English and Mandarin

Education

Bachelor’s degree or higher

Job description

A global eCommerce leader is seeking an experienced operational leader in Malaysia to enhance customer and employee satisfaction. The ideal candidate will hold a Bachelor's degree, with over 5 years of leadership experience in customer service or e-commerce. Fluency in English and Mandarin is required. The role focuses on developing strategies to improve business performance and leading a motivated team.