Global Service Coordinator: 12-Hour Shift & Case Management

Scania Nederland B.V.; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading transportation solutions provider in Shah Alam, Malaysia is looking for a customer service coordinator to manage cases from initiation to resolution. The ideal candidate will have at least 4 years of experience in the trucking industry or a technical role, exceptional communication skills, and a strong IT background. This position involves 12-hour shift rotations and requires compliance with company policies while fostering a safe work environment.

Qualifications

• At least 4 years of experience preferably in the trucking industry.
• Experience in a technical role related to heavy vehicles.
• Ability to handle customer cases effectively.

Responsibilities

• Coordinate customer-initiated cases according to the handling process.
• Assist workshops in providing guarantees of payment.
• Maintain communication with customers and updating them on progress.
• Comply with company policies and ensure safe work practices.

Skills

Technical experience in heavy vehicles

Very good verbal and written English

Commercial orientation

IT knowledge

Case handling process understanding

Education

3 year college degree

Job description

A leading transportation solutions provider in Shah Alam, Malaysia is looking for a customer service coordinator to manage cases from initiation to resolution. The ideal candidate will have at least 4 years of experience in the trucking industry or a technical role, exceptional communication skills, and a strong IT background. This position involves 12-hour shift rotations and requires compliance with company policies while fostering a safe work environment.