Global SaaS Technical Support Engineer (Rotational Shifts)

TimesConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global tech company in Kuala Lumpur is seeking a technical support specialist to deliver high-quality support for its SaaS platform. Responsibilities include troubleshooting complex issues, ensuring service level agreement compliance, and collaborating with teams. Ideal candidates are Malaysian, hold a relevant degree, and are comfortable working 12-hour rotating shifts. The role offers various benefits including medical insurance and overtime claims.

Benefits

Overtime claims

On-the-Spot Award

Long Service Award

Leave encashment option

Medical insurance

Wellness reimbursement

Qualifications

• Malaysian candidates only.
• Able to work 12-hour rotating shifts (including weekends & public holidays).
• Experience in system engineering / IT support / enterprise support is an advantage.

Responsibilities

• Serve as the first point of contact and provide technical support for customers.
• Troubleshoot and resolve complex web and networking issues.
• Ensure SLA compliance and timely resolution of support cases.
• Collaborate with cross-functional teams and recommend upgrades or additional features.
• Document solutions and technical knowledge for continuous improvement.

Skills

Technical support expertise

Troubleshooting

Knowledge of internet protocols

Linux

System engineering experience

Education

Bachelor’s Degree in IT, Computer Engineering, or related field

Job description

A global tech company in Kuala Lumpur is seeking a technical support specialist to deliver high-quality support for its SaaS platform. Responsibilities include troubleshooting complex issues, ensuring service level agreement compliance, and collaborating with teams. Ideal candidates are Malaysian, hold a relevant degree, and are comfortable working 12-hour rotating shifts. The role offers various benefits including medical insurance and overtime claims.