Global Payments Operations & Customer Service Leader

DSGPay Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading fintech company in Kuala Lumpur seeks a Global Head of Payment Operations and Customer Service. The role involves overseeing payment functions, developing operational strategies, and fostering a high-performance team. The ideal candidate will have extensive experience in payments, operational management, and regulatory compliance, with strong leadership and communication skills. This position offers a competitive salary, an opportunity for significant professional growth, and the chance to shape the company’s operations in the region.

Benefits

Competitive compensation package

Opportunity for a Group COO role

Flexible and collaborative work environment

Qualifications

• 8–10 years of experience in payments, operations, or financial services.
• At least 5 years in a leadership role.
• Deep knowledge of Swift and local payment rails in Asia.

Responsibilities

• Oversee end‑to‑end payment services and customer service functions.
• Drive innovation in payment and operational processes.
• Establish standard operating procedures to enhance productivity.

Skills

Leadership

Problem-solving

Strategic thinking

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

Swift

Customer service systems

Job description

A leading fintech company in Kuala Lumpur seeks a Global Head of Payment Operations and Customer Service. The role involves overseeing payment functions, developing operational strategies, and fostering a high-performance team. The ideal candidate will have extensive experience in payments, operational management, and regulatory compliance, with strong leadership and communication skills. This position offers a competitive salary, an opportunity for significant professional growth, and the chance to shape the company’s operations in the region.