Global P&C Service & Experience Officer

Cochlear; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical device company is seeking a passionate junior HR professional in Kuala Lumpur to join their global People and Culture team. This role involves resolving employee queries, processing changes in Workday, and supporting payroll processes. You’ll be critical in delivering a positive employee experience while working collaboratively on HR initiatives. Ideal candidates should have administrative HR experience, strong communication skills, and a customer-focused mindset. This position offers valuable exposure and opportunities for personal growth.

Qualifications

• Prior experience in HR functions with administration and documentation skills.
• Proficiency in customer service and communication.
• Strong data handling capabilities in systems like HCM or CRM.

Responsibilities

• Resolve HR queries for APAC employees.
• Process employee changes via Workday.
• Support payroll processes and maintain HR documents.
• Assist in deploying HR initiatives.

Skills

HR administration

Customer service

Policy interpretation

Data management in systems

Written and verbal communication

Microsoft Excel

Attention to detail

Time management

Collaboration

Tools

Workday

SuccessFactors

Job description

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

Due to our growing operations, an exciting permanent opportunity exists for a passionate junior HR professional to join our global People and Culture (P&C) team based in Kuala Lumpur, Malaysia.

Reporting to the Director of People & Culture Service & Experience - APAC, you will be a part of a high-performing global people services function. You will play a critical role in delivering a positive employee experience and act as the first point of contact for all P&C queries that relate to the employee lifecycle.

Your responsibilities include:

• Resolving people and culture queries from employees across the APAC region
• Actioning help cases and processing employee changes via Workday
• Triaging complex queries to the wider P&C team
• Interpreting policies and processes to provide advice to employees and managers
• Building relationships with stakeholders across all parts of the Cochlear business
• Taking on challenging projects that will grant exposure to all facets of HR Practice
• Creating and maintaining documents critical to the employee lifecycle
• Supporting the deployment of new people and culture initiatives, processes, and programs in close partnership with peers
• Always being on the look out for opportunities to work more effectively and have a greater positive impact in the business
• Supporting payroll processes

About You.

We are looking for people who share our passion for delivering a high-quality service to our employees. To add value to Cochlear in this role, you will be able to demonstrate the following skills and experience:

• Existing knowledge working in a HR function supporting with administration, documentation, and HR systems management
• Ability to deliver a high level of customer service
• Ability to interpret policies, processes, and work instruction documentation
• Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday or SuccessFactors
• Demonstrate strong written and verbal English communication skills
• Proficiency in the Microsoft Suite of products especially Excel
• Display a high degree of accuracy and attention to detail when working with data
• Ability to prioritise and work to tight deadlines
• Ability to work autonomously but use good judgment to elevate matters and work with other stakeholders to resolve queries where appropriate
• Ability to work collaboratively within a team and with other stakeholders in both a regional & global capacity

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.