Global GBS Leader: Transformation & Delivery

Singapore Telecommunications Limited; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks a Senior Director for Global Business Services to lead strategic and operational services. Responsibilities include financial operations, procurement, and HR support while ensuring compliance and stakeholder engagement. Ideal candidates have extensive hands-on experience in shared services and demonstrated success in leading multi-functional teams. Strong communication and leadership qualities are essential, alongside a Bachelor's degree and significant experience in related fields.

Qualifications

• At least 15 years of experience in shared services, operations, or corporate services leadership.
• Minimum of 8 years in a senior management role.
• Experience in a matrixed operating model with stakeholder management.

Responsibilities

• Provide leadership for the delivery of shared services to the Singtel Group.
• Manage operational excellence and adherence to SLAs and KPIs.
• Drive improvements in service delivery and address issues proactively.

Skills

Shared services experience

Operations leadership

Stakeholder management

Financial acumen

People leadership

Cultural sensitivity

Education

Bachelor's degree in Business, Accounting, IT, or Engineering

Job description

A leading telecommunications company in Malaysia seeks a Senior Director for Global Business Services to lead strategic and operational services. Responsibilities include financial operations, procurement, and HR support while ensuring compliance and stakeholder engagement. Ideal candidates have extensive hands-on experience in shared services and demonstrated success in leading multi-functional teams. Strong communication and leadership qualities are essential, alongside a Bachelor's degree and significant experience in related fields.