Global Field Service Engineer - Automation Software Support

Stratus Automation Sdn Bhd; Bayan Lepas; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading automation solutions provider in Malaysia is seeking a technical support engineer to provide on-site software installation and troubleshooting for customers. Candidates should hold a Bachelor's degree in Engineering or Computer Science, with at least 2 years of experience preferred. Strong troubleshooting skills in software and hardware are essential, along with excellent customer service abilities. Travel may be required for customer support. This position presents an opportunity to work in a dynamic and innovative environment.

Qualifications

• Fresh grad or minimum 2 years experience in a related field.
• Experience in software testing and maintenance.
• Strong software troubleshooting skills in Windows and Linux environments.
• Knowledge of SECS/GEM and SEMI standards is an advantage.

Responsibilities

• Provide on-site software installation and technical support.
• Diagnose and troubleshoot hardware/wiring and software problems.
• Communicate technical solutions clearly.
• Provide training and guidance on issue resolution.
• Maintain user/training and troubleshooting manuals.
• Travel to customer sites for technical support.

Skills

Excellent leadership

Communication skills

Customer service skills

Software troubleshooting

Ability to work under pressure

Dynamic environment adaptability

Education

Bachelor's degree in Electrical/Electronic Engineering/Computer Science/Software Engineering

Tools

Windows

Linux

MSSQL

MySQL

Oracle

Job description

A leading automation solutions provider in Malaysia is seeking a technical support engineer to provide on-site software installation and troubleshooting for customers. Candidates should hold a Bachelor's degree in Engineering or Computer Science, with at least 2 years of experience preferred. Strong troubleshooting skills in software and hardware are essential, along with excellent customer service abilities. Travel may be required for customer support. This position presents an opportunity to work in a dynamic and innovative environment.