Global Customer Service Specialist - O2C & Shipping (Hybrid)

-; Kuala Lumpur; Hybrid; MYR 40,000 - 50,000; Full time

Job summary

A leading global energy company is seeking a Customer Service Representative in Kuala Lumpur to manage customer relationships for international and domestic marine and energy products. The role involves ensuring orders align with brand offers and keeping customers informed of delivery progress. Ideal candidates will have a bachelor's degree in a relevant field, experience in shared service centres or the oil and gas industry, and strong interpersonal skills. The position supports a hybrid working environment, offering various benefits including life and health insurance.

Benefits

Life and health insurance

Medical care package

Learning and development opportunities

Qualifications

• Bachelor's degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
• Accredited as Lean Practitioner is desirable.
• Shared service centre experience.
• Experience in the oil and gas industry is a plus.

Responsibilities

• Establish and manage strong relationships with customers and suppliers.
• Handle day-to-day customer service tasks efficiently.
• Ensure all orders are accurate and compliant.
• Collaborate with the Credit team for smooth order processing.
• Proactively monitor orders to ensure timely delivery.

Skills

Agility core practices

Analytical Thinking

Commercial Acumen

Conflict Management

Customer centric thinking

Digital Fluency

Workload Prioritization

Education

Bachelor's degree in Business, Computer / Information Technology, Engineering or equivalent

Job description

A leading global energy company is seeking a Customer Service Representative in Kuala Lumpur to manage customer relationships for international and domestic marine and energy products. The role involves ensuring orders align with brand offers and keeping customers informed of delivery progress. Ideal candidates will have a bachelor's degree in a relevant field, experience in shared service centres or the oil and gas industry, and strong interpersonal skills. The position supports a hybrid working environment, offering various benefits including life and health insurance.