Global Customer Service Coordinator: RFQ/PO (China & TW)

Wilhelmsen group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company in Kuala Lumpur is seeking a Central Customer Service Junior Coordinator to manage customer RFQs and POs in a dynamic environment. The ideal candidate should possess a Diploma and have 2-3 years of experience in order fulfillment or supply chain. Responsibilities include processing customer inquiries, providing administrative support, and ensuring compliance with protocols. Proficiency in English and good organizational skills are essential for success in this role.

Qualifications

• At least 2 – 3 years relevant experience in order fulfillment/supply chain/logistic.
• Able to prioritize and focus on customer orientation.

Responsibilities

• Process customer RFQs and POs in the Global Customer Service mailbox.
• Ensure all enquiries are attended to within the agreed SLA.
• Provide administrative support to the GCS and LCS teams.
• Highlight improvements to the team leads.
• Accept assigned work on Saturdays and public holidays.

Skills

Fluent in English

Computer Literate (Good in MS Office)

Excellent communication skills

Organizational skills

Attention to detail

Team player

Education

Diploma in any field

Job description

A global logistics company in Kuala Lumpur is seeking a Central Customer Service Junior Coordinator to manage customer RFQs and POs in a dynamic environment. The ideal candidate should possess a Diploma and have 2-3 years of experience in order fulfillment or supply chain. Responsibilities include processing customer inquiries, providing administrative support, and ensuring compliance with protocols. Proficiency in English and good organizational skills are essential for success in this role.