Global Client Services Manager, BPO — Remote

Michael Page; Selangor; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a dynamic manager in Malaysia to lead a team in a well-established Business Process Outsourcing (BPO) company. The role involves overseeing day-to-day operations and enhancing client relationships for global clients. Candidates should have strong experience in BPO environments and effective client management skills. The position offers competitive salary, career growth, and a professional working environment, along with considerable work-from-home flexibility.

Benefits

Competitive salary

Career growth opportunities

Work-from-home flexibility

Qualifications

• Experience in a BPO or Shared Services environment.
• Proven background managing a team in operations.
• Strong client management skills, especially with new clients.

Responsibilities

• Lead and develop a team for high-quality service.
• Manage day-to-day operations and performance targets.
• Act as a key contact for clients during onboarding.

Skills

Team management

Client management

Communication skills

Problem-solving

Adaptability

Job description

A leading recruitment firm is seeking a dynamic manager in Malaysia to lead a team in a well-established Business Process Outsourcing (BPO) company. The role involves overseeing day-to-day operations and enhancing client relationships for global clients. Candidates should have strong experience in BPO environments and effective client management skills. The position offers competitive salary, career growth, and a professional working environment, along with considerable work-from-home flexibility.