General Sales Agent Representative

EU Holidays Pte Ltd (Travel Agency, Singapore); Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel service company in Malacca City seeks an individual to handle enquiries and support travel agents and customers. Responsibilities include ticketing, bookings, maintaining relationships with partners, and assisting in promotional events. The ideal candidate should possess strong communication skills and be capable of problem-solving, with familiarity in the travel or airline industry as an advantage. Proficiency in English and Mandarin is required for effective communication with clients.

Qualifications

• Good communication and customer service skills.
• Responsible, organized, and able to work independently.
• Able to handle simple problem-solving and time-sensitive tasks.
• Knowledge of travel/airline industry is a bonus.

Responsibilities

• Handle daily enquiries and provide support to travel agents and customers.
• Assist with ticketing, bookings, changes, and basic after-sales service.
• Coordinate with the airline headquarters on operational matters.
• Share product updates, fare changes, and simple training with agents.
• Maintain good relationships with travel agencies and partners.
• Support sales activities and help promote airline products when needed.
• Assist in marketing or promotional events.
• Prepare basic reports and highlight any issues or feedback.
• Gather market insights and competitor feedback.

Skills

Good communication and customer service skills

Organized and able to work independently

Problem-solving skills

Time management skills

Language: English and Mandarin

Job description

Handle daily enquiries and provide support to travel agents and customers.

Assist with ticketing, bookings, changes, and basic after-sales service.

Coordinate with the airline headquarters on operational matters.

Share product updates, fare changes, and simple training with agents.

Maintain good relationships with travel agencies and partners.

Support sales activities and help promote airline products when needed.

Assist in marketing or promotional events.

Prepare basic reports and highlight any issues or feedback.

Gather market insights and competitor feedback.

Requirements

Good communication and customer service skills.

Responsible, organized, and able to work independently.

Able to handle simple problem-solving and time-sensitive tasks.

Knowledge of travel/airline industry is a bonus.

Language: English and Mandarin to effectively communicate with Mandarin-speaking clients (spoken & written).