General Manager

Petro Services; Kuala Lumpur; On-site; MYR 24,000 - 75,000; Full time

Job summary

A retail fuel company in Kuala Lumpur is looking for a Store Manager to oversee operations of its convenience store. The manager will handle daily store performance, ensure compliance with safety protocols, and deliver exceptional customer service. Candidates should have a high school diploma, a minimum of two years of retail management experience, and the ability to work flexible hours. This role also requires strong leadership capabilities and basic computer skills.

Benefits

Robust Manager Bonus Structure

401(k) Retirement Savings with Company Match

Tuition Reimbursement Program

Qualifications

• 2+ years of retail management or related experience required.
• Valid driver’s license and reliable transportation needed.
• Must be 18 years of age or older.

Responsibilities

• Oversee all functions of the convenience store and retail fuel site.
• Supervise daily performance of store associates.
• Deliver excellent customer service and resolve customer concerns.

Skills

Customer service

Team leadership

Problem-solving

Adaptability

Basic computer proficiency

Education

High school diploma or equivalent

Secondary degree preferred

Tools

Microsoft Office Suite

Job description

Fletcher - Canton - Weaverville

Bonus Potential: $6,000 - $18,000/year

Exceptional Benefits

• Robust Manager Bonus Structure
• 401(k) Retirement Savings with Company Match
• Tuition Reimbursement Program

Categories

• Essential Business
• Retail
• Fuel Sales
• Customer Satisfaction
• Inventory Control
• Personnel Management

Overview

The Store Manager oversees all functions of the convenience store and retail fuel site. Managers must have the aptitude to immediately solve problems. Many stores are open 24/7 and managers must be available days, evenings, weekends, and holidays as needed.

Essential Job Functions

• Consistently demonstrate adherence to all company policies and procedures
• Supervise the daily performance of store associates
• Process customer transactions
• Deliver excellent customer service and resolve customer concerns
• Recruit, hire, and train store personnel
• Schedule associates according to store needs and labor budget
• Create and submit daily store reports
• Monitor P&L reports to reach expected margins
• Collect and submit fuel price survey data
• Reconcile and prepare bank deposits
• Control cash handling, merchandise, and fuel inventories
• Order product to keep shelves fully stocked
• Build and maintain excellent vendor relations
• Evaluate and counsel employees
• Maintain site cleanliness and appearance standards, performing routine housekeeping tasks inside and outside
• Submit and manage maintenance service requests
• Implement and maintain health & safety protocols
• Ensure employee compliance with all laws, regulations, and company policies

Basic Qualifications & Physical Requirements

• High school diploma or equivalent; secondary degree preferred
• 2+ years retail management or related experience
• 18+ years of age
• Valid driver’s license & reliable transportation
• Authorized to work in the United States and able to provide acceptable documents, per USCIS guidelines
• Verifiable work history and satisfactory references
• Outgoing and friendly demeanor
• Willingness to work flexible hours
• Safely lift 55+ lbs. and carry short distances
• Stand and walk for 8+ consecutive hours
• Ability to climb a step ladder, reach with arms above head, grasp with hands, bend, and kneel
• Use hands bilaterally & unilaterally
• Able to work in extreme temperatures, such as when stocking freezers or maintaining outdoor areas
• Accurately select options from a touch screen monitor
• Accurately count US currency and make change
• Aptitude for teamwork and customer service
• Basic computer proficiency including email & Microsoft Office Suite
• Superior leadership and teamwork skills
• Multi-task in a fast-paced retail environment