General Manager Sales and Marketing

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading market expansion services provider in Selangor seeks a strategic Sales Manager with at least ten years of experience in the industry. The role involves overseeing budgets, developing sales and marketing strategies, and building relationships with key clients. You will need to demonstrate advanced managerial skills and fluency in English, with a strong understanding of sales metrics essential for success in this role. This position promises an engaging work environment focused on growth and continuous improvement.

Qualifications

• Minimum ten years’ experience in a similar industry.
• Minimum five years’ experience in a managerial capacity.
• Demonstrate advanced knowledge of industry and competitors.

Responsibilities

• Oversee departmental budgets to ensure efficient resource usage.
• Develop sales and marketing strategies for products.
• Collaborate with Business Development for client onboarding.

Skills

Negotiating

Customer relationship management

Analytical skills

Sales performance metrics knowledge

Fluency in English

Education

Degree in Business Studies/Marketing/Economics

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Responsibilities

• Oversee and manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources
• Formulate overall commercial channel and category strategies for the entire product portfolio
• Develop sales and marketing strategies for individual products in consultation with the clients
• Collaborate with Business Development to ensure portfolio growth and successful onboarding of new clients
• Establish and monitor key performance indicators to manage geographical territories' performance
• Oversee the development and implementation of short and long‑term sales plans and ensure field marketing is fully utilized to deliver best in class in‑store execution
• Supports the Joint Business Planning and Warehouse planning session with clear category and client programs
• Drive overall sales activities and introduce new/improved strategies and plans based on anticipated changing markets and trends
• Oversee pricing and contract negotiations with key customers to facilitate sales agreements and achieve targeted margins
• Drive new/enhanced product solutions to best address customer needs
• Owns the on sales forecasting and reporting processes/activities according to our drumbeat
• Strategise customer base expansion based on effectiveness of sales strategies/plans
• Drive a culture of continuous improvement on sales processes, sales plans, customer satisfaction and promotes a growth mindset
• Monitor department net operating capital and drive prompt payments by customers as well as Accounts Payable aging clearance with Clients
• Establish customer issue resolution processes to ensure effective closure of issues
• Develop and build long‑term strategic relationships with key customers to achieve business objectives
• Collaborate with cross‑functional leaders in anticipating client needs, defining and leveraging cross product / industry business opportunities
• Set direction and cascade team/function goals to ensure goals are well‑defined and clearly communicated
• Drive and manage learning and development of team in the area of Field Sales and DKSH behaviour to achieve team/function goals

Qualifications

• Minimum ten years’ experience in a similar industry
• Minimum five years’ experience in a managerial capacity
• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Ability to build rapport with key clients and handle multiple client accounts
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrable experience in negotiating and meeting clients’ requirements
• In‑depth understanding of sales performance metrics
• Demonstrate fluency in English, both written and spoken

Degree or professional qualification in Business Studies/ Marketing/ Economics or a related discipline.