GENERAL MANAGER ( OPERATIONS)

Silver Ridge Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Senior Operations Manager to oversee technical and operational functions. Responsibilities include leading network planning, ensuring high service quality, and managing vendor relationships. Candidates should hold a Bachelor's degree in a relevant field and have extensive senior management experience in telecommunications. Strong project management and stakeholder engagement skills are essential for this role.

Qualifications

• Extensive experience in operations, telecommunications, ICT, or network operations.
• Strong knowledge of telecommunications networks and digital transformation.
• Strong project management skills, track record of delivering projects on time.

Responsibilities

• Lead all technical and operational functions, including network planning and service delivery.
• Ensure high network availability and monitor KPIs.
• Oversee network expansion projects and technology adoption initiatives.

Skills

Network planning

Operations management

Telecommunications systems

Project management

Stakeholder management

Education

Bachelor's degree in Telecommunications, Electrical Engineering or Network Engineering

MBA or equivalent management qualification

Job description

Key Responsibilities

• Lead and oversee all technical and operational functions, including network planning, deployment, maintenance, and service delivery

• Ensure high network availability, resilience, and performance, monitoring KPIs and implementing proactive improvement measures

• Drive network expansion projects, infrastructure upgrades, and technology adoption initiatives, including 5G, fiber, cloud, and IT systems integration

• Implement operational standards, processes, and governance frameworks to enhance efficiency and reliability

• Oversee field operations, NOC (Network Operations Center), engineering teams, and technical support, ensuring optimal workforce performance

• Manage vendor and supplier relationships, including contract negotiation, SLA management, and technical compliance

• Ensure compliance with regulatory and industry standards, including spectrum, safety, and cybersecurity requirements

• Lead disaster recovery, business continuity, and cybersecurity operations, mitigating operational risks

• Optimize operational cost structures without compromising service quality

• Build, mentor, and lead a high-performing technical and operations team, fostering a culture of innovation, accountability, and continuous improvement

Qualifications & Experience

• Bachelor’s degree in Telecommunications, Electrical Engineering, Network Engineering, or a related technical discipline; MBA or equivalent management qualification is an added advantage.

• Extensive senior management experience in operations, telecommunications, ICT, or network operations, preferably within a large-scale or publicly listed organization.

• Strong technical and operational knowledge of telecommunications networks, IT infrastructure, cloud platforms, fiber and mobile networks, and digital transformation initiatives.

• Proven experience in network planning, deployment, maintenance, optimization, and service assurance.

• Solid understanding of cybersecurity, disaster recovery, business continuity, and relevant operational, IT, and regulatory compliance standards.

• Strong project management skills, with a proven track record of delivering complex operational and technical projects on time and within budget.

• Ability to translate strategy into operational execution, with strong analytical, problem-solving, and decision-making capabilities.

• Excellent stakeholder management, negotiation, and communication skills, including engagement with vendors, regulators, and internal leadership.

• Completion of PMC (Project Management Course) or equivalent project management certification/training is highly desirable.