General Manager - Hotel

Plenitude Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hotel management company in Kuala Lumpur is seeking a General Manager to oversee all aspects of hotel operations. This role involves strategic planning, ensuring operational excellence, and managing guest satisfaction. The ideal candidate will have strong leadership skills and experience in hotel management. Responsibilities include driving revenue growth, managing owner relations, and ensuring compliance with brand standards. This position offers an opportunity to shape the hotel's business strategy while collaborating closely with the executive team.

Qualifications

• Proven experience in hotel management or similar roles.
• Strong leadership and strategic planning skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee and manage all hotel operations ensuring efficiency and profitability.
• Develop and implement operational and marketing strategies.
• Establish and maintain positive relations with the property owner.

Job description

The General Manager is responsible for overseeing and managing all aspects of the hotel's operations and business strategies. This includes ensuring the achievement of financial goals, operational excellence, service quality, and compliance with brand and statutory standards. The role also requires close liaison with the property owner, corporate management, and the hotel’s Executive Committee to ensure alignment with strategic objectives.

Key Responsibilities

1. Strategic Planning & Business Management

   Develop, recommend, implement and manage the hotel’s short‑ and long‑term operations, sales and marketing, capital expenditure, revenue, expense and profit goals.

   Monitor and analyze market trends, guest needs and competitor activity to make informed strategic decisions.

   Review pricing strategies and provide recommendations to enhance revenue and business performance.

2. Owner Relations & Reporting

   Establish and maintain positive working relations with the appointed Owner’s representative through proper and appropriate communication.

   Keep the Country General Manager informed of all communications with the Owner’s representative and follow proper protocols in all interactions.

   Submit an improvement plan report to the property owner within the timeframe given.

3. Operational Oversight

   Oversee and manage all hotel operations and business activities, ensuring efficiency, profitability, and guest satisfaction.

   Conduct operational audits in key departments including kitchen, front office and housekeeping to identify issues such as wastage, SOP compliance and revenue leakage.

   Ensure compliance with all licensing laws, health and safety regulations and statutory requirements.

4. Revenue and Cost Management

   Drive revenue growth across all revenue centers in collaboration with the Executive Committee.

   Maximize revenue and profitability while minimizing operational costs.

   Verify all orders and purchases prior to submitting payment requests to the owner, where applicable.

   Lead, guide and support the Executive Committee and department heads to achieve operational and financial targets.

   Monitor current staffing levels and provide a detailed manpower report.

   Ensure the organizational structure and reporting lines comply with established guidelines.

5. Sales, Marketing & Customer Engagement

   Oversee marketing, advertising and promotional initiatives, ensuring proper documentation and approvals are in place before execution.

   Personally welcome key guests, residents and account representatives to maintain high service standards and client relationships.

6. Brand Representation & Communication

   Represent the brand in a credible and professional manner to all stakeholders, including residents, guests and staff.

   Communicate effectively and in a timely manner with the Vice President Operations on matters requiring corporate attention.

7. Ad Hoc Duties

   Perform any other tasks or responsibilities assigned by the company during the appointment period.