Front Office Supervisor — Guest Experience Leader

Lanai Casuarina; Kuala Kangsar; On-site; MYR 60,000 - 80,000; Full time

Job summary

A sophisticated boutique hotel is seeking an Assistant Front Office Manager to oversee front office operations, ensuring smooth check-in and check-out processes, and high levels of guest satisfaction. The role includes recruiting, training staff, handling guest feedback, and managing reservations. Ideal candidates will have over 5 years of experience in front office operations, excellent leadership skills, and proficiency in hotel management software. A supportive work environment with competitive salary and career growth opportunities is offered.

Benefits

Competitive salary package

Comprehensive medical, including insurance

Opportunities for career growth and professional training

Staff rates at hotels

Free parking

Complementary duty meals

Qualifications

• Minimum 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Excellent leadership, organizational, and communication skills.
• Proficiency in hotel management software and MS Office applications.

Responsibilities

• Oversee daily front office activities, including reception, concierge, guest services, and reservations.
• Ensure smooth and efficient check-in and check-out processes.
• Conduct performance evaluations, coaching, and ongoing training programs.
• Ensure a high level of guest satisfaction by providing personalized and professional service.
• Monitor room occupancy and rates to optimize revenue.

Skills

Leadership and team management

Operational and financial acumen

Communication and interpersonal skills

Problem-solving and decision-making

Education

Diploma or degree in Hotel Management, Hospitality, or related field

Tools

Hotel management software

MS Office applications

Job description

A sophisticated boutique hotel is seeking an Assistant Front Office Manager to oversee front office operations, ensuring smooth check-in and check-out processes, and high levels of guest satisfaction. The role includes recruiting, training staff, handling guest feedback, and managing reservations. Ideal candidates will have over 5 years of experience in front office operations, excellent leadership skills, and proficiency in hotel management software. A supportive work environment with competitive salary and career growth opportunities is offered.