Front Office Supervisor (173508)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group is seeking a Front Office Supervisor in Ipoh, Malaysia. The ideal candidate will ensure professional interactions with guests, handle check-ins and check-outs, and build meaningful guest relationships. A Higher Diploma in Hospitality Management and a minimum of 3 years of relevant experience in similar hotels are required. Strong leadership and communication skills in English, Cantonese, and Putonghua are essential.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• Minimum 3 years of relevant hotel experience.
• Strong leadership and organizational skills required.

Responsibilities

• Ensure all guest interactions are professional.
• Handle check-ins and check-outs efficiently.
• Build relationships with guests for satisfaction.

Skills

Leadership

Interpersonal skills

Organizational skills

Customer orientation

Fluent in English

Fluent in Cantonese

Fluent in Putonghua

Education

Higher Diploma in Hospitality Management

Job description

Overview

Shangri-La Group - Hong Kong Region. Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Front Office Supervisor based at Kerry Hotel Hong Kong!

Responsibilities

• Ensure all interactions with guests are handled professionally
• Perform check-ins and check-outs, as well as cashiering functions efficiently
• Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
• Prepare and conduct skills training for new team members

Qualifications

• Higher Diploma or above in Hospitality Management or other related disciplines
• Minimum 3 years of relevant experience in Hotels with similar capacity
• Strong leadership, interpersonal and organizational skills
• Customer-oriented, outgoing and independent individual
• Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.