Front Office Shift Leader: Guest Experience

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned hotel brand in Kuala Lumpur is seeking a Shift Leader to ensure top-notch guest experiences and satisfaction during their stay. Responsibilities include supervising front office operations, resolving complaints, and leading guest service initiatives. The ideal candidate will have excellent communication skills and some knowledge of the local language. This role emphasizes personal recognition for guests, enhancing their overall experience. Join a supportive team within a growing brand that values development and true hospitality.

Qualifications

• Speak local language; English skills are a plus.
• Having self-transportation is an advantage.
• Ability to communicate effectively with guests.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition.
• Supervise and manage Front Office and Guest Relations teams.
• Address and resolve guest complaints in a timely manner.

Skills

Communication skills

Local language proficiency

Job description

A renowned hotel brand in Kuala Lumpur is seeking a Shift Leader to ensure top-notch guest experiences and satisfaction during their stay. Responsibilities include supervising front office operations, resolving complaints, and leading guest service initiatives. The ideal candidate will have excellent communication skills and some knowledge of the local language. This role emphasizes personal recognition for guests, enhancing their overall experience. Join a supportive team within a growing brand that values development and true hospitality.