Front Office Officer (173370)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel group is seeking a Front Office Officer for its operations in Hong Kong. The ideal candidate has a Higher Diploma in Hospitality Management and at least 1 year of relevant hotel experience. Responsibilities include managing guest check-ins and check-outs, ensuring professional guest interactions, and performing cashier duties efficiently. The role demands excellent spoken communication skills in English, Cantonese, and Putonghua.

Qualifications

• Minimum 1 year of relevant experience in the Hotel Industry.
• Well-organized with good interpersonal skills.

Responsibilities

• Ensure all interactions with guests are handled professionally.
• Perform check-ins and check-outs efficiently.
• Perform cashiering functions efficiently.

Skills

Customer-oriented

Self-motivated

Excellent command of spoken English

Team player

Education

Higher Diploma in Hospitality Management

Job description

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Front Office Officer based at Kerry Hotel Hong Kong!

As a Front Office Officer, we rely on you to:

• Ensure all interactions with guests are handled professionally
• Perform check-ins and check-outs efficiently
• Perform cashiering functions efficiently

We are looking for someone who has:

• Higher Diploma or above in Hospitality Management or other related disciplines
• Minimum 1 year of relevant experience in the Hotel Industry
• Self-motivated, well-organized, customer-oriented and independent team player
• Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.