Front Office Duty Manager - Guest Experience Leader

Hilton; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in Malaysia is seeking a Duty Manager to oversee the Front Office operations. Key responsibilities include managing team members, ensuring guest satisfaction, and leading operational activities effectively. Ideal candidates will possess strong interpersonal and organizational skills, be able to work under pressure, and have excellent problem-solving abilities. This role promises a dynamic environment fostering professional growth and exceptional guest service.

Qualifications

• Ability to read, write, and speak English effectively.
• Strong interpersonal skills to ensure guest satisfaction.
• Ability to work under pressure during busy periods.

Responsibilities

• Assist in the management of Front Office operations.
• Monitor lobby traffic and assign team members as needed.
• Lead and motivate the Front Office team.

Skills

Interpersonal skills

Mathematical comprehension

Organizational skills

Problem-solving skills

Job description

A leading global hospitality company in Malaysia is seeking a Duty Manager to oversee the Front Office operations. Key responsibilities include managing team members, ensuring guest satisfaction, and leading operational activities effectively. Ideal candidates will possess strong interpersonal and organizational skills, be able to work under pressure, and have excellent problem-solving abilities. This role promises a dynamic environment fostering professional growth and exceptional guest service.