Front Office Duty Manager — Guest Experience Lead

Hilton Worldwide, Inc.; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager to oversee Front Office operations at Doubletree by Hilton Putrajaya. The role involves supervising staff, managing guest satisfaction, and handling complaints. The ideal candidate should have strong interpersonal skills and be proficient in English. Working under pressure during peak times is crucial. This position offers a chance to be part of a renowned hospitality brand, contributing to a welcoming environment for guests.

Benefits

Opportunities for career advancement

Team member discounts

Qualifications

• Able to read, write, speak and understand English.
• Effective in dealing with internal and external customers.
• Ability to manage and resolve conflicts with tact and diplomacy.

Responsibilities

• Assist in the administration and management of all Front Office operations.
• Supervise and train Front Office team members.
• Handle guest complaints and ensure satisfaction.

Skills

Strong interpersonal skills

Excellent mathematical comprehension

Thorough organization and supervisory skills

Able to work under pressure

Job description

A leading global hospitality company is seeking a Duty Manager to oversee Front Office operations at Doubletree by Hilton Putrajaya. The role involves supervising staff, managing guest satisfaction, and handling complaints. The ideal candidate should have strong interpersonal skills and be proficient in English. Working under pressure during peak times is crucial. This position offers a chance to be part of a renowned hospitality brand, contributing to a welcoming environment for guests.