Front Office Assistant (Sunway City Kuala Lumpur Hotels)

Sunway Berhad; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Malaysia is searching for a Front Office Assistant to provide exceptional service to guests. Responsibilities include managing check-ins/check-outs, handling inquiries, and maintaining accurate records. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in hotel management software. Join us in creating unforgettable experiences for our guests at our luxury hotel in Selangor.

Qualifications

• Experience as a Front Office Assistant or in a similar role.
• Strong customer service and communication skills.
• Excellent organizational abilities and detail-oriented.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Handle inquiries and provide information about hotel facilities.
• Manage reservations and communicate policies to guests.
• Resolve guest complaints and monitor front desk security.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

SPM or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Front Office Assistant (Sunway City Kuala Lumpur Hotels)

Sunway Resort Hotel is a luxurious hotel located in Petaling Jaya, Malaysia, that offers an authentic Malaysian experience for leisure and business travellers. Only 35 minutes from Kuala Lumpur International Airport, the hotel is part of Sunway City, an all-in-one destination that includes a shopping mall and theme park. The hotel features rooms with stunning views, a Balinese spa, and various dining options. Sunway Resort Hotel also provides facilities for meetings and corporate retreats.

As a Front Office Assistant, you will be the first point of contact for our guests, providing a warm welcome and exceptional service. Your responsibilities include managing check‑ins/check‑outs, handling inquiries and reservations, maintaining accurate records, and ensuring guest satisfaction. Strong communication, organizational skills, and a friendly demeanor are essential for this role. Join our team to help create a memorable experience for our guests!

Responsibilities

• Greet guests warmly, assist with check‑in/check‑out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
• Manage reservations via phone, email, or in‑person, verify details, and communicate policies to guests.
• Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
• Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
• Resolve guest complaints, elevate complex issues, monitor front desk security, and follow procedures for emergencies.

Requirements

• SPM or equivalent.
• Proven experience as a Front Office Assistant or similar role.
• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office.