Front Office Assistant (Receptionist Hotel) Urban Inn

OIB Group; Padang Serai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel company is seeking a Front Office Assistant to greet guests, manage reservations, and handle enquiries in a professional manner. The ideal candidate should have a Diploma in Hospitality and experience in customer service. Proficiency in English and Bahasa Malaysia is required, and candidates should demonstrate excellent communication skills and a strong customer service mindset. This role involves working on rotating shifts, including weekends and public holidays, in a fast-paced hotel environment.

Qualifications

• Minimum SPM / Certificate / Diploma in Hospitality, Tourism, or a related field.
• Prior experience in hotel front office or customer service is an added advantage.
• Pleasant personality with good communication and interpersonal skills.

Responsibilities

• Greet and welcome guests in a friendly, courteous, and professional manner.
• Manage room reservations, guest check-ins, and check-outs efficiently.
• Respond promptly to guest enquiries via phone calls, emails, and messaging platforms.

Skills

Customer service mindset

Communication skills

Interpersonal skills

Multitasking

Education

Minimum SPM / Certificate / Diploma in Hospitality

Tools

Hotel Property Management Systems (PMS)

Job description

Front Office Assistant (Receptionist Hotel) Urban Inn

Greet and welcome guests in a friendly, courteous, and professional manner.

Manage room reservations, guest check-ins, and check-outs efficiently.

Respond promptly to guest enquiries via phone calls, emails, and messaging platforms.

Handle guest requests, feedback, and complaints professionally to ensure a pleasant stay.

Coordinate closely with Housekeeping, Administration, and other departments on daily operations.

Operate hotel computer systems and front office software accurately.

Prepare daily, weekly, and monthly closing reports in a timely manner.

Willing to work on rotating shifts, including night shifts, weekends, and public holidays.

Requirements / Qualifications:

Minimum SPM / Certificate / Diploma in Hospitality, Tourism, or a related field.

Prior experience in hotel front office or customer service is an added advantage.

Pleasant personality with good communication and interpersonal skills.

Proficient in English and Bahasa Malaysia; additional language skills are an advantage.

Strong customer service mindset with the ability to handle guest issues calmly and professionally.

Basic computer skills; experience with Hotel Property Management Systems (PMS) is an advantage.

Able to work independently and as part of a team.

Well-organized, detail-oriented, and able to multitask in a fast-paced environment.

Honest, responsible, and committed to maintaining confidentiality and professionalism.