Front Office Assistant / Reception (Hotel)

Jobstreet Malaysia; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel management company is seeking a Front Office staff member in Johor Bahru. Responsibilities include greeting guests, managing reservations, and providing administrative support. Ideal candidates should have relevant certification and experience, but fresh graduates are encouraged to apply as training will be provided. Applicants must be willing to work in Johor Bahru. This position offers a chance to develop skills in guest relations in a dynamic environment.

Qualifications

• Relevant certification in a related field.
• Relevant experience in a similar role.
• Fresh graduates are encouraged to apply; training will be provided.
• Applicants must be willing to work in Johor Bahru.

Responsibilities

• Greet guests warmly, assist with check-in/check-out.
• Manage reservations via phone, email, or in-person.
• Maintain accurate records and handle transactions.
• Answer/direct calls and respond to emails.
• Resolve guest complaints and monitor front desk security.

Education

Relevant certification in a related field

Job description

Responsibilities

• Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
• Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
• Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
• Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
• Resolve guest complaints, upscale complex issues, monitor front desk security, and follow procedures for emergencies.

Requirements

• Relevant certification in a related field.
• Relevant experience in a similar role.
• Fresh graduates are encouraged to apply; training will be provided.
• Applicants must be willing to work in Johor Bahru.