FRONT OFFICE ASSISTANT

PHG Hotel; Tanah Rata; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment located in Malaysia, Pahang is seeking a Front Office Assistant. This role involves being the first point of contact for guests, greeting and welcoming them, providing information, and managing phone calls. Candidates must have proven experience in front office management, proficiency in Microsoft Office, and excellent communication skills. The ideal individual will demonstrate professionalism while multitasking and managing time efficiently. Opportunities for personal growth and development in a supportive environment await the successful candidate.

Qualifications

• Experience required in a similar role.
• Competence with Microsoft Office Suite is necessary.
• Must demonstrate professionalism in all interactions.

Responsibilities

• Greet and welcome guests as soon as they arrive at the Hotel.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable.
• Provide accurate information in-person and via phone/email.
• Respond to requests for help and information.
• Provide concierge services and assist with local information.
• Prepare room bills and ensure prompt payments.
• Check guests out, take payments, and return deposits.

Skills

Proven work experience as a Front Office Assistant or similar role

Proficiency in Microsoft Office Suite

Professional attitude and appearance

Solid written and verbal communication skills

Multitasking and time-management skills

Job description

Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.

• Greet and welcome guests as soon as they arrive at the Hotel
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements and skills

• Proven work experience as a Front Office Assistant or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks

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