FRONT OFFICE ASSISTANT

PREMIERE HOTEL KLANG; Tanah Rata; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Tanah Rata, Malaysia is looking for a Front Office Assistant. You will be the first point of contact for guests, responsible for welcoming them, answering inquiries, and ensuring a tidy reception area. The ideal candidate has proven experience, a customer service attitude, and proficiency in Microsoft Office. This role offers various benefits including shift allowance and medical insurance.

Benefits

Shift Allowance

Medical & Insurance

EPF, SOCSO & EIS

Annual leave

Duty Meals

Hostel

Qualifications

• Proven work experience as a Front Office Assistant or similar role.
• Professional attitude and appearance.
• Ability to prioritize tasks.

Responsibilities

• Greet and welcome guests as soon as they arrive.
• Direct visitors to the appropriate person and office.
• Ensure reception area is tidy and presentable.

Skills

Customer service attitude

Multitasking

Time-management

Solid written communication

Solid verbal communication

Tools

Microsoft Office Suite

Job description

Overview

Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.

Responsibilities

• Greet and welcome guests as soon as they arrive at the Hotel
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Qualifications

• Proven work experience as a Front Office Assistant or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Benefits

• Shift Allowance
• Medical & Insurance
• EPF, SOCSO & EIS
• Annual leave
• Duty Meals
• Hostel