FRONT OFFICE ASSISTANT

Austin Leisure; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Johor Bahru is seeking a candidate to manage hotel reservations and provide exceptional customer service. Responsibilities include verifying payment methods, assigning rooms, and sharing information with guests. The ideal candidate should hold a diploma, have 2-3 years of customer service experience, and possess excellent communication and organizational skills. Benefits include public holidays, annual leave, and medical leave. This role requires a passionate approach to hospitality.

Benefits

Public Holiday

Annual Leave

Medical Leave

Qualifications

• Must possess at least SPM/SPMV/SKM/STPM/Diploma for any discipline.
• Work experience of 2-3 years in customer service is required.
• Experience in the hotel industry is an advantage.

Responsibilities

• Manage reservations made online and telephonically.
• Verify guests' payment methods during check-in.
• Assign rooms to guests and inform them of hotel specials.
• Provide guests with information about the hotel.
• Keep abreast of local attractions that may interest guests.
• Serve as a host at conferences and ensure relevant preparations.

Skills

Excellent communication

Organizational skills

Passion for customer service

Education

SPM/SPMV/SKM/STPM/Diploma

Diploma in Hotel Management/Tourism Management

Job description

Receiving and managing reservations made online and telephonically.

Verifying guests' payment methods during check-in.

Assigning rooms to guests and informing them of any specials offered by the hotel.

Providing guests with information about the hotel.

Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements

Must possess at least SPM/SPMV/SKM/STPM/Diploma for any discipline.

Diploma in Hotel Management/Tourism Management is an advantage.

Work experience 2-3 years in customer service.

Work experience in the hotel industry is an advantage.

Required skill(s): Passionate, excellent communication and organizational skills.

Working Day

6 Days Per-Week (1 Rest Day).

Working Hour

Morning Shift & Normal Shift.

Benefits

Public Holiday, Annual Leave, Medical Leave.