Front Office Ambassador

Pacific Senior Living Sdn. Bhd.; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A senior living community in Klang City is looking for a front desk support staff to assist residents and manage administrative tasks. Responsibilities include greeting visitors, coordinating with housekeeping, and handling inquiries. Ideal candidates should have at least a minimum qualification of SPM and a service-minded attitude. Proficiency in English and Bahasa Malaysia is required, and knowledge of Mandarin or local dialects is a plus. The position offers benefits such as medical allowance and insurance coverage.

Benefits

Medical Allowance

Insurance coverage

Staff Meals

Qualifications

• Minimum SPM qualification; Diploma in preferred fields is an advantage.
• Strong service-minded attitude.
• Ability to communicate in English and Bahasa Malaysia.

Responsibilities

• Greet and assist residents and visitors professionally.
• Manage walk-in enquiries and visitor details.
• Handle calls and ensure the front desk area is welcoming.
• Assist with filing and resident documentation.
• Coordinate room readiness with housekeeping.
• Monitor for wandering residents and report concerns.

Skills

Service-minded attitude

Clear communication in English

Basic computer literacy

Ability to converse in Mandarin or local dialects

Education

Minimum SPM qualification

Diploma in Hospitality, Business Administration, or related fields

Job description

Pacific Senior Living Sdn. Bhd. – Klang, Selangor

Requirements

• Minimum SPM qualification; Diploma in Hospitality, Business Administration, Customer Service, or related fields is preferred.
• Fresh graduates with strong service-minded attitude are encouraged to apply.
• Able to communicate clearly in English and Bahasa Malaysia.
• Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil) is an added advantage.
• Basic computer literacy (Microsoft Office, email, simple data entry).
• Reliable, punctual, and willing to work on weekends and public holidays (rotational schedule).

Responsibilities

Resident & Family Support

• Greet and assist residents, family members, and visitors professionally.
• Support resident needs including transport arrangements, assistance with basic requests, and orientation for new residents.
• Build and maintain positive rapport with residents.

Walk-In & Enquiry Management

• Manage walk-in enquiries from families, prospects, and vendors.
• Record visitor details and provide appropriate guidance.
• Share community information, brochures, schedule appointments, and assist with sign-ups.

Front Desk Operations

• Handle incoming calls, emails, and internal communication channels.
• Ensure the front desk area remains clean, organized, and welcoming.
• Manage visitor registration and access control procedures.

Administrative Support

• Assist with filing, updating resident records, documentation, and logs.
• Prepare daily census reports and update relevant communication groups.
• Manage incoming and outgoing mail, courier items, and packages.

Room & Facility Coordination

• Coordinate with Housekeeping to ensure room readiness for new residents or room changes.
• Update and maintain accurate room occupancy status (non-commercial reservation style).

Billing Support

• Assist in daily billing verification and processing under supervision.
• Perform basic posting of charges when required.

Safety & Escalation

• Monitor for wandering residents and notify Wellness Associates immediately.
• Report unusual behaviour, concerns, or incidents to the Supervisor/Manager.
• Follow all emergency and safety procedures.

Community Experience

• Support coordination of events such as resident gatherings, health talks, and community activities.
• Assist with guest orientation alongside relevant departments.

Other Duties

• Perform other front office and senior living support tasks as assigned.

Benefits

• Medical Allowance
• Insurance coverage
• Staff Meals

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