Front Desk Receptionist

The Freedom Club Hostel Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Kuala Lumpur seeks a dedicated individual for guest services. Responsibilities include managing guest check-ins and check-outs, addressing inquiries, and overseeing reservations. Ideal candidates will have a passion for customer service, prior experience in hospitality, and excellent communication skills. You will play a key role in ensuring memorable experiences for guests while maintaining the front desk operations, contributing to the overall guest satisfaction.

Qualifications

• Previous experience in a similar role in the hospitality industry preferred.
• Must manage payment transactions with accuracy and confidentiality.

Responsibilities

• Welcome guests, process check-ins and check-outs.
• Provide exceptional customer service and handle inquiries.
• Manage reservations and maintain accurate records.
• Oversee payment handling and ensure security protocols are followed.
• Coordinate with hotel departments for guest requests.

Skills

Excellent communication and interpersonal skills

Proficiency in hotel management software

Ability to remain calm under pressure

Passion for customer service

Job description

The Freedom Club Hostel Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Previous experience in a similar role in the hospitality industry preferred

Excellent communication and interpersonal skills, with a friendly and approachable demeanor:

Proficiency in using computer systems and hotel management software.

Ability to remain calm and professional in high-pressure situations.

A passion for delivering exceptional customer service and creating memorable experiences for guests.

Responsibility

Guest Check-In and Check Out: Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.

Reservations Management: Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.

Customer Service: Provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, or providing additional amenities.

Payment Handling: Manage payment transactions, including accepting cash, credit/debit card payments. Accuracy and confidentiality in handling financial transactions are essential.

Room Assignment: Assign rooms to guests based on their preferences, availability, and any special requests.

Information Resource: Serve as a primary source of information for guests, providing details about hotels amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or specials arrangements.

Safety and Security: Responsible for maintaining the security of the hotels by monitoring guest activity, verifying guest identities, and adhering to security protocols. They may also respond to emergencies or security incidents.

Administration Tasks: Managing paperwork, maintaining guest records, processing paperwork related to check-ins, check-outs, and reservations, and coordinating with other hotels departments to ensure smooth operations.

Greeting guests upon arrival and ensuring a smooth check-in process.

Assisting guests with inquiries, providing information about hotels facilities, services, and local attractions.

Handling guest requests promptly and efficiently, ensuring their comfort and satisfaction throughout their stay.

Processing reservations, cancellations, and modifications accurately in our reservation system.

Managing guest accounts, processing payments, and handling cash transactions in compliance with hotels policies.

Coordinating with other hotels departments to fulfill guest requests and resolve issues effectively.

Maintaining cleanliness and organization at the front desk area, including the lobby and reception area.

Adhering to all policies and procedures, including safety and security protocols.