Front Desk Officer

D Merveilleux Suites Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company is seeking an enthusiastic Front Desk Officer to provide exceptional customer service and administrative support at the hotel's front desk. This full-time role requires previous experience in customer service, strong communication skills, and proficiency in hotel management software. The ideal candidate will have a keen eye for detail and the ability to multitask in a dynamic environment. Fluency in English and Bahasa Malaysia is essential, with additional languages preferred.

Qualifications

• Previous experience in a customer-facing role, ideally within the hotel or hospitality industry.
• Fluency in English and Bahasa Malaysia; Mandarin or other languages a plus.

Responsibilities

• Greeting and welcoming guests in a friendly and professional manner.
• Checking guests in and out efficiently while providing a personalized service.
• Handling guest enquiries and requests, and resolving any issues promptly.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Hotel management software

Job description

We are seeking an enthusiastic Front Desk Officer to join our team at the heart of the city center. This full-time role will be responsible for providing exceptional customer service and administrative support to ensure the smooth running of our hotel's front desk operations.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner
• Checking guests in and out efficiently while providing a personalised service
• Handling guest enquiries and requests, and resolving any issues promptly
• Maintaining accurate guest records and managing the reservation system
• Providing administrative support to the hotel management team as required
• Assisting with telephone and email communications
• Ensuring the front desk area is well-presented and organised at all times

What we're looking for

• Previous experience in a customer-facing role, ideally within the hotel or hospitality industry
• Strong communication and interpersonal skills with a friendly and professional demeanour
• Excellent organisational and multitasking abilities to handle a range of tasks simultaneously
• Proficient in using hotel management software and computer applications
• Fluency in English and Bahasa Malaysia (Mandarin or other languages would be an advantage)
• A keen eye for detail and a commitment to delivering high standards of service

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