Front Desk & Guest Services Specialist - Travel Discounts

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Assistant for its Petaling Jaya location. The role involves greeting and registering guests, resolving challenges, and ensuring a high standard of guest service. Candidates should demonstrate strong communication skills, handle complaints efficiently, and work well under pressure. Previous experience and an ability to manage customer interactions with patience and tact are preferred. A positive attitude and commitment to guest satisfaction are essential.

Benefits

Leisure travel discount programme

Training and skill development

Team Member benefits

Qualifications

• Ability to perform moderately complex mathematical calculations without error.
• Able to read, listen, and communicate effectively in English.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations.

Responsibilities

• Greet and register guests, resolving challenges throughout their stay.
• Complete the registration process and confirm guest information.
• Assist with check-out payments and ensure accuracy of charges.
• Promote Hilton marketing programs and ensure guest satisfaction.
• Handle complaints promptly and effectively.

Skills

Communication skills

Interpersonal skills

Mathematical calculations

Patience and diplomacy

Job description

A leading global hospitality company is seeking a Front Office Assistant for its Petaling Jaya location. The role involves greeting and registering guests, resolving challenges, and ensuring a high standard of guest service. Candidates should demonstrate strong communication skills, handle complaints efficiently, and work well under pressure. Previous experience and an ability to manage customer interactions with patience and tact are preferred. A positive attitude and commitment to guest satisfaction are essential.