Front Desk Guest Services Agent

Hilton Worldwide, Inc.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Puchong is looking for a Guest Service Agent to provide exceptional reception services, handle guest queries efficiently, and maximize room occupancy through up-selling techniques. The ideal candidate will possess a customer-focused attitude with excellent communication skills, and be able to multi-task while maintaining high standards of service. You will be part of a dedicated team committed to ensuring exceptional experiences for our guests.

Qualifications

• Experience in a customer-focused industry.
• Ability to multi-task while maintaining a positive attitude.
• Professional manner with emphasis on hospitality.

Responsibilities

• Provide exceptional reception services for guests.
• Handle guest queries and ensure timely, efficient outcomes.
• Maximize room occupancy using up-selling techniques.

Skills

Customer-focused experience

Positive attitude

Good communication skills

Attention to detail

IT proficiency

Job description

A leading hospitality company in Puchong is looking for a Guest Service Agent to provide exceptional reception services, handle guest queries efficiently, and maximize room occupancy through up-selling techniques. The ideal candidate will possess a customer-focused attitude with excellent communication skills, and be able to multi-task while maintaining high standards of service. You will be part of a dedicated team committed to ensuring exceptional experiences for our guests.