Front Desk & Guest Experience Specialist — Bilingual

UG Beauty; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury beauty and wellness provider in Kuala Lumpur is seeking a Receptionist / Front Desk professional to deliver exceptional experiences to guests. Key responsibilities include managing guest check-ins, assisting inquiries, and coordinating with various departments. The ideal candidate should have customer service experience, strong communication skills, and fluency in Mandarin. Competitive remuneration and employee benefits are offered in a supportive work environment.

Benefits

Health insurance

Paid time off

Allowance

Ongoing training and development

Qualifications

• Previous experience in a customer service or front desk role, ideally within the hospitality industry.
• Strong problem-solving and multitasking abilities.
• Proficient in using basic office software and computer systems.

Responsibilities

• Warmly greet and assist guests upon arrival and departure.
• Efficiently manage guest check-in and check-out processes.
• Handle guest inquiries and requests in a professional and courteous manner.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain accurate records and documentation.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Multitasking

Fluency in Mandarin

Basic communication in English and Bahasa Malaysia

Job description

A luxury beauty and wellness provider in Kuala Lumpur is seeking a Receptionist / Front Desk professional to deliver exceptional experiences to guests. Key responsibilities include managing guest check-ins, assisting inquiries, and coordinating with various departments. The ideal candidate should have customer service experience, strong communication skills, and fluency in Mandarin. Competitive remuneration and employee benefits are offered in a supportive work environment.