Front Desk Guest Experience Specialist

The Freedom Club Hostel Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Kuala Lumpur seeks a dedicated individual for guest services. Responsibilities include managing guest check-ins and check-outs, addressing inquiries, and overseeing reservations. Ideal candidates will have a passion for customer service, prior experience in hospitality, and excellent communication skills. You will play a key role in ensuring memorable experiences for guests while maintaining the front desk operations, contributing to the overall guest satisfaction.

Qualifications

• Previous experience in a similar role in the hospitality industry preferred.
• Must manage payment transactions with accuracy and confidentiality.

Responsibilities

• Welcome guests, process check-ins and check-outs.
• Provide exceptional customer service and handle inquiries.
• Manage reservations and maintain accurate records.
• Oversee payment handling and ensure security protocols are followed.
• Coordinate with hotel departments for guest requests.

Skills

Excellent communication and interpersonal skills

Proficiency in hotel management software

Ability to remain calm under pressure

Passion for customer service

Job description

A hospitality establishment in Kuala Lumpur seeks a dedicated individual for guest services. Responsibilities include managing guest check-ins and check-outs, addressing inquiries, and overseeing reservations. Ideal candidates will have a passion for customer service, prior experience in hospitality, and excellent communication skills. You will play a key role in ensuring memorable experiences for guests while maintaining the front desk operations, contributing to the overall guest satisfaction.