Front Desk & CRM Admin – Fitness / Pilates Studio

JUZ FIT MANAGEMENT SDN BHD; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fitness and wellness studio in Puchong Jaya is seeking a Front Desk & CRM Admin to manage daily operations, customer service, and assist with class scheduling. The ideal candidate possesses strong customer service skills and at least 1 year of experience in a similar role. They should be organized, proactive, and able to communicate in both English and basic Mandarin. This role offers a competitive salary of RM2,500 – RM3,000, performance bonuses, and opportunities for career growth.

Benefits

Performance bonus

Sales incentive

Training provided

Staff gym & class benefits

Qualifications

• Minimum 1 year experience in admin / front desk / customer service.
• Positive attitude and willingness to learn.
• Able to work weekends and shift hours.

Responsibilities

• Handle daily front desk operations and greet customers.
• Reply and follow up enquiries via WhatsApp, Instagram & Facebook.
• Manage class schedules, appointments & attendance records.

Skills

Customer service

Organizational skills

Communication in English

Basic Mandarin

Proficiency in Google Sheets / Excel

Job description

Front Desk & CRM Admin – Fitness / Pilates Studio

Position: Front Desk & CRM Admin – Fitness / Pilates Studio
Location: Puchong Jaya, Selangor
Company: JUZ FIT MANAGEMENT SDN BHD

✅ About the Role

We are looking for a responsible, friendly and proactive Front Desk & CRM Admin to join our growing fitness & Pilates studio in Puchong Jaya.
You will be the first point of contact for our clients and play a key role in daily operations, customer service, class scheduling and sales support.

This role is suitable for someone who is organized, people-oriented, and eager to grow in the fitness & wellness industry.

✅ Your Responsibilities

• Handle daily front desk operations and greet customers
• Reply and follow up enquiries via WhatsApp, Instagram & Facebook
• Assist in trial bookings, package registration & follow-ups
• Manage class schedules, appointments & attendance records
• Update and maintain CRM system & customer database
• Handle payment collection, receipts & simple reporting
• Support daily operations and assist with admin paperwork
• Support marketing follow-ups and customer retention activities

✅ Requirements

• Minimum 1 year experience in admin / front desk / customer service
• Able to communicate in English & basic Mandarin
• Familiar with WhatsApp, Google Sheets / Excel
• Responsible, positive attitude & willing to learn
• Able to work weekends and shift hours
• Experience in pilates studio, clinic, beauty, wellness or fitness industry is a bonus

✅ Salary & Benefits

• Basic Salary: RM2,500 – RM3,000
• Performance Bonus & Sales Incentive
• Training provided (CRM, customer handling, sales process)
• Career growth to Senior Admin / Operations Executive
• Staff gym & class benefits

✅ Working Location

📍 Puchong Jaya, Selangor

✅ How to Apply

Apply directly via SEEK. Shortlisted candidates will be contacted for interview.

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