FRONT DESK AMBASSADOR

Holma Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Kuala Lumpur is seeking individuals fluent in English and Mandarin to join their team. This role involves assisting guests from check-in through their entire stay, supervising housekeeping, handling inquiries, and organizing maintenance tasks. Fresh graduates and SPM leavers are encouraged to apply, emphasizing a positive attitude and a commitment to excellent customer service. Join a dynamic work environment where you will gain comprehensive hospitality knowledge.

Qualifications

• Fresh graduates (Diploma/Degree) and SPM leavers are encouraged to apply.
• Demonstrated capability in meeting new challenges.
• Understanding the difference between hospital and hospitality.

Responsibilities

• Attend to guests' online and phone inquiries.
• Assist guests from check-in throughout their stay.
• Supervise cleaning and housekeeping in hotels.
• Organize maintenance tasks with in-house technicians.
• Perform various administrative and reporting tasks.

Skills

Fluent in English

Fluent in Mandarin

Positive attitude

Customer service excellence

Adaptability

Education

Diploma/Degree

SPM

Job description

Required language(s): Fluent in spoken/written English and Mandarin (this is actually the only requirement because half of our guests come from China and the other half from around the world)

Fresh graduates (Diploma/Degree) and SPM leavers are encourage to apply.

Positive attitude and pleasant personality with focus on excellence in customer service.

Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.

Know the difference between working in hospital and hospitality.

Common sense, can walk straight with two eyes and two legs.

Attending to guests online and phone inquiries.

Assisting guest from check in and throughout their stay with us.

Cleaning and housekeeping supervising in hotels.

Organise maintenance tasks with in-house technicians.

All kind of administrative and reporting tasks.

You will learn everything from head to toe.