Front Desk Agent Club Med Cherating

Club Med; West Coast Division; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global resort company located in Malaysia seeks a G.O Front Desk Agent to welcome guests and ensure exceptional customer service. You will manage check-ins and check-outs, develop internal sales, and collaborate with various resort departments to maintain quality standards. The ideal candidate is sociable, multilingual, and has a strong customer service background. Join us for a unique experience where you can benefit from offered infrastructures and activities while providing top-notch service.

Qualifications

• Ability to connect with guests and build trusting relationships.
• Mastery of at least two languages.
• Experience in customer service.

Responsibilities

• Welcome guests and provide personalized information.
• Manage check-ins and check-outs.
• Collaborate with various resort departments.
• Develop internal sales and manage invoicing.
• Ensure compliance with health and safety rules.

Skills

Sociability

Multilingual communication

Customer service

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Be responsible for welcoming guests, providing information and personalising customer relations.
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations.
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering, etc.).
• Develop internal sales and ensure the invoicing for the stay or local sales.
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort’s assets.

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.