Front Desk Agent Club Med Cherating

Club Med; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading resort company in Malaysia is looking for a Front Desk Agent. The ideal candidate is sociable, multilingual, and excels at building relationships with guests. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring the quality of services. This role offers an engaging environment with opportunities for personal development.

Qualifications

• Sociable and capable of connecting with guests.
• Helpful and attentive, able to find the right solutions.
• Proficient in at least two languages.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage check-ins, check-outs, and handle phone operations.
• Ensure service quality and compliance with health and safety rules.

Skills

Building trusting relationships

Multilingual communication

Problem-solving

Customer service

Job description

Overview

You are sociable, you know how to connect with our guests and build a trusting relationship. Helpful and attentive, finding the right solution for all our guests. Multilingual, you master at least two languages and are comfortable with international guests.

Qualifications

• Sociable and capable of building trusting relationships with guests
• Helpful and attentive, able to find the right solution for all guests
• Multilingual, proficient in at least two languages and comfortable with international guests

You will

• Be responsible for welcoming guests, providing information and personalising customer relations
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
• Develop internal sales and ensure the invoicing for the stay or local sales
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort\'s assets

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.