French-speaking Customer Relations Specialist – UK/EU

Malaysia Airlines Berhad; Malaysia; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading airline company is seeking a Customer Relations Associate to manage customer feedback and resolve complaints for UK and Europe. The role requires fluency in French and English to communicate effectively with customers and stakeholders. Candidates should have a Bachelor's degree or a Diploma with relevant experience in complaints management or regulatory areas. The position involves collaboration with teams in Kuala Lumpur and ensuring compliance with applicable regulations. This position offers opportunities for professional development and a dynamic work environment.

Qualifications

• 1–2 years of work experience in airline complaints management or legal/regulatory areas.
• 3–4 years of experience with a diploma in airline complaints management.
• Proficient in English and French for customer communication.

Responsibilities

• Manage and resolve customer feedback to ensure a positive experience.
• Oversee legal and regulatory case management for UK/EUR.
• Provide training and mentorship to new hires.

Skills

Fluency in French (spoken and written)

Customer service skills

Analytical skills

Communication skills

Education

Bachelor’s degree in relevant fields

Diploma in relevant fields

Job description

A leading airline company is seeking a Customer Relations Associate to manage customer feedback and resolve complaints for UK and Europe. The role requires fluency in French and English to communicate effectively with customers and stakeholders. Candidates should have a Bachelor's degree or a Diploma with relevant experience in complaints management or regulatory areas. The position involves collaboration with teams in Kuala Lumpur and ensuring compliance with applicable regulations. This position offers opportunities for professional development and a dynamic work environment.