Freight Forwarding Customer Success Specialist

ULTIMATE OCEAN SDN BHD; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A freight forwarding company in Johor Bahru is seeking a professional to manage import forwarding operations, coordinate with customers and carriers, and prepare necessary documentation. The role involves ensuring effective communication and timely movement of cargo as well as addressing customer inquiries. Candidates should have at least 3 years of experience in freight forwarding, knowledge of customs declaration, and excellent coordination skills.

Qualifications

• Minimum 3 years of working experience.
• Relevant experience in freight forwarding.
• Knowledge of customs declaration and related procedures.

Responsibilities

• Handle import forwarding operations and coordinate with stakeholders.
• Arrange pickup, delivery, and return of containers.
• Support sales team in managing operational follow-ups.
• Monitor shipment statuses and communicate accordingly.
• Prepare export-related documentation including BL and invoices.

Skills

Freight forwarding

Customer service

Coordination

Timely communication

Job description

A freight forwarding company in Johor Bahru is seeking a professional to manage import forwarding operations, coordinate with customers and carriers, and prepare necessary documentation. The role involves ensuring effective communication and timely movement of cargo as well as addressing customer inquiries. Candidates should have at least 3 years of experience in freight forwarding, knowledge of customs declaration, and excellent coordination skills.