Fraud Ops Analyst

Citi; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global financial institution is looking for its next Analyst in Fraud Operations in Kuala Lumpur. This entry-level position focuses on applying fraud risk policies and controls to mitigate losses. The successful candidate will perform forecasting and fraud analysis while ensuring compliance with laws and ethical standards. Ideal qualifications include relevant experience in fraud detection, strong communication skills, and proficiency in Cantonese. Join a dedicated team that values growth and community impact.

Qualifications

• Experience in fraud detection processes and practices.
• Excellent written and verbal communication skills.
• Unbiased conduct in a diverse working environment.

Responsibilities

• Assist in managing fraud losses and applying policies.
• Perform forecasting analysis and standardized fraud analysis.
• Identify data inconsistencies and exchange information logically.

Skills

Relevant experience in a related role

Knowledge of Investigation and Fraud claims process

Experience in trend analysis and alerts

Proficient in Microsoft Office and Access

Strong customer service experience

Proficient in Cantonese

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Ops (Internal Job Title: Fraud Ops Analyst - C09) based in Kuala Lumpur, Malaysia

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Strong customer service experience who can cater services to our Hong Kong market so candidate must be proficient in Cantonese.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

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