Fraud Agent Specialist

MyValiant; Kuala Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A financial services company in Kuala Selangor is seeking Fraud Ops Investigation Agents to manage daily fraud investigation processes. Responsibilities include monitoring accounts, performing investigations, and reporting to management. Ideal candidates should possess a Diploma/Bachelor's Degree, at least 2 years of relevant experience, strong analytical skills, and the ability to work independently. The role requires attention to detail and excellent communication abilities.

Qualifications

• Minimum 2 years of experience in fraud investigation processes or related banking processes.
• Must be able to work independently with minimal supervision.
• High ethical standards with demonstrated integrity.

Responsibilities

• Monitor accounts and transactions to identify fraudulent activities.
• Perform fraud investigations and submit reports.
• Analyze evidence and synthesize data into investigation reports.

Skills

Problem solving

Analytical skills

Critical thinking

Attention to detail

Verbal communication

Written communication

Education

Diploma/Bachelor’s Degree in data analyst/risk management

Tools

MS Office (Excel, Word)

Job description

Get to know the role:

We are looking for Fraud Ops Investigation Agents. He/she will be responsible for managing the team handling the day-to-day processes related to fraud investigation that involve multiple user journeys.

• Monitor accounts and transactions regularly to identify fraudulent activities.
• Perform fraud investigations and submit reports to the concerned manager.
• Identify and review evidence and documents to analyze the overall case; synthesize data into a fraud investigation report with recommendations.
• Perform issue resolution and decision making related to fraud detection activities.
• Identity possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner.

The must have:

• A Diploma/Bachelor’s Degree (preferable in data analyst/ risk management)
• At least 2 year of experience in fraud investigation processes or related bank processes/products
• Possess good problem solving, analytical, and critical thinking skills
• Strong attention to detail and ability to notice discrepancies in data
• High ethical standards with demonstrated integrity
• Able to work independently with minimal supervision and able to multitask
• Excellent verbal and written communication skills
• Good working knowledge of MS Office (Excel, Word)
• Able to perform shift work including weekends and public holidays when required

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