Florist Assistant

Pudu Ria Florist Trading; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A floral arrangement company in Kuala Lumpur is seeking a dedicated Marketing Customer Service representative to manage customer inquiries and orders. The ideal candidate should possess SPM as the minimum qualification, along with proficiency in Mandarin, English, and Bahasa Malaysia. Responsibilities include addressing customer queries, coordinating orders, and preparing delivery schedules. Comprehensive benefits, including medical insurance, paid time off, and professional development opportunities, make this a promising role for entry-level candidates.

Benefits

Comprehensive Medical and Insurance

Generous Paid Time Off and Holidays

Professional Development

Employee Discounts

Annual Company Trip

Incentive Allowance

EPF/SOCSO provided

Overtime pay

Yearly bonus

Lunch Meal

Free Parking

Nearby Public Transport

Qualifications

• Proficiency in Mandarin, English, and Bahasa Malaysia necessary.
• Strong customer service skills with focus on rapport-building.
• Time management to prioritize tasks effectively.

Responsibilities

• Handle customer enquiries and take orders through various methods.
• Provide product information and recommendations to customers.
• Create order slips/invoices and ensure details are recorded.

Skills

Customer Service

Administration Management

Communication

Time Management

Problem-Solving

Patience

Education

Minimum SPM qualification

Diploma or equivalent

Job description

Requirement

• Minimum SPM qualification. Diploma or equivalent is a plus.
• Proficiency in Mandarin, English, and Bahasa Malaysia, both written and spoken, is essential to effectively communicate with a diverse customer base.
• Demonstrate strong customer service skills with a focus on providing excellent support and building rapport with customers.
• Ability to manage time effectively to prioritize tasks and ensure timely resolution of customer issues.
• Demonstrate problem‑solving skills to identify and resolve customer issues efficiently and effectively.
• Maintain a patient and empathetic approach when dealing with challenging customer situations.
• Open to fresh graduates seeking an entry‑level position.
• Required skills: Customer Service, Administration Management, Communication, Time Management, Problem‑Solving, Patience.
• 6 working days & able to work on public holidays and peak season.

Responsibility

• Handle customer enquiries and take orders accurately through walk‑in, WhatsApp, phone calls.
• Provide product information and recommendations to customers, addressing their specific needs and preferences.
• Create order slips/invoices correctly and ensure all order details are recorded in the system.
• Arrange delivery schedules, coordinate with drivers, and ensure timely delivery to customers.
• Prepare and organise daily order lists for the florist team, ensuring they receive all required order information and materials.
• Handle customer complaints and escalation of complex issues to the appropriate department for resolution.
• Assist in basic flower preparation (e.g., unwrapping, trimming, conditioning) when needed.
• Maintain cleanliness and organisation of the workspace, flowers, and materials.
• Support overall shop operations and any ad‑hoc tasks assigned.

Benefits

PUDU RIA FLORIST brings together high‑quality, creative, and share‑worthy floral arrangements addressing every occasion.

We are seeking a committed Marketing Customer Service to join our growing business.

If you have an interest and knowledge‑base when it comes to the handling and structuring of floral arrangements, we want you!

Here’s a well‑rounded list of company benefits:

• Comprehensive Medical and Insurance: Full coverage for employees to support health and wellness.
• Generous Paid Time Off and Holidays: Ample time off to recharge, including national holidays.
• Professional Development: Access to training programs and growth opportunities for career advancement.
• Employee Discounts: Discounts on all company products and services for employees.
• Annual Company Trip: Team‑building trips to foster connection and celebrate achievements.

Others:

• Incentive Allowance
• EPF/SOCSO provided
• Overtime pay
• Yearly bonus
• Lunch Meal
• Free Parking
• Nearby Public Transport

Location: 21, Jalan Empat, Chan Sow Lin, Kuala Lumpur, Kuala Lumpur, Malaysia 55200