FLOOR MANAGER

NINE TREE DESIGN SDN. BHD.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hospitality establishment in Johor Bahru is searching for a Floor Manager to oversee daily operations and ensure exceptional customer service. The successful candidate will have at least 3 years of experience in floor management and be capable of mentoring staff while ensuring compliance with health and safety regulations. This full-time role offers competitive salary, bonuses, and opportunities for career advancement in a collaborative work culture.

Benefits

Competitive salary and performance-based bonuses

Opportunities for career advancement

Comprehensive health and wellness benefits

Subsidised meals and transportation allowance

Discounts on products and services

Positive, collaborative work culture

Qualifications

• Minimum 3 years of experience in a similar floor management or hospitality supervisory role.
• Thorough understanding of health, safety and security regulations in the hospitality industry.

Responsibilities

• Supervising and coordinating the work of the front‑of‑house team.
• Monitoring staff performance and providing mentoring and training.
• Ensuring compliance with all relevant health, safety and security regulations.
• Managing inventory and ordering supplies.
• Resolving customer complaints and handling difficult situations.
• Liaising with department heads to maintain seamless operations.
• Analysing data and providing recommendations to enhance business performance.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Proficiency in inventory management and cost control

Flexible and adaptable to fast-paced environments

Job description

As the Floor Manager at DC MEISAN RESTAURANT SDN BHD., you will play a pivotal role in overseeing the daily operations of our hospitality establishment in Johor Bahru, Johor. This full‑time position is essential in ensuring the smooth and efficient running of our business, catering to the needs of our valued guests.

What you'll be doing

• Supervising and coordinating the work of the front‑of‑house team to provide exceptional customer service
• Monitoring staff performance and providing mentoring and training to drive continuous improvement
• Ensuring compliance with all relevant health, safety and security regulations
• Managing inventory, ordering supplies and optimising operational costs
• Resolving customer complaints and handling difficult situations with tact and professionalism
• Liaising with other department heads to maintain seamless operations
• Analysing data and providing recommendations to enhance business performance

What we're looking for

• Minimum 3 years of experience in a similar floor management or hospitality supervisory role
• Strong communication and interpersonal skills to lead and motivate a team
• Excellent problem‑solving and decision‑making abilities
• Proficiency in inventory management and cost control
• Thorough understanding of health, safety and security regulations in the hospitality industry
• Flexible and adaptable to work in a fast‑paced, dynamic environment

What we offer

• Competitive salary and performance‑based bonuses
• Opportunities for career advancement and professional development
• Comprehensive health and wellness benefits
• Subsidised meals and transportation allowance
• Discounts on our products and services
• A positive, collaborative work culture that values teamwork and innovation

About us

DC MEISAN RESTAURANT SDN BHD. is a leading provider of hospitality services in the Johor Bahru region. With a strong focus on delivering exceptional customer experiences, we pride ourselves on our commitment to quality, innovation and sustainability. Join our dynamic team and be a part of our exciting growth journey.

Apply now to become our next Floor Manager!