First-Mile Operations Lead: KPI, Fleet & Quality

Shopee; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An e-commerce platform in Kuala Lumpur seeks a dynamic Operations Associate to coordinate seller pick-up orders and perform quality checks at the warehouse. Candidates should have strong communication skills in Mandarin and Malay and be willing to learn. Fresh graduates are encouraged to apply. This role requires excellent leadership skills and the ability to thrive in a fast-paced, agile environment. Join a diverse team focused on optimizing logistics and enhancing the customer experience.

Qualifications

• Candidates currently based in Kuala Lumpur / Selangor are encouraged to apply.
• Fresh graduates are encouraged to apply, open to candidates with no prior experience but a strong willingness to learn.
• Familiarity with postcodes / routing / mapping would be of good use.

Responsibilities

• Monitor & coordinate seller pick-up orders.
• Assign pick-up locations and ensure cost optimisation.
• Perform quality and quantity checks upon arrival at the warehouse.
• Address seller complaints and analyze root causes.
• Ensure timely execution of pick-up activities.
• Assist in the deployment and training of new drivers.
• Monitor and report KPI compliance.
• Ensure compliance with safety policies and procedures.

Skills

Strong communication skills in Mandarin and Malay

Intermediate Excel and Google Spreadsheets literacy

Excellent leadership skills

Ability to work in an agile environment

Fast learner

Education

Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines

Job description

An e-commerce platform in Kuala Lumpur seeks a dynamic Operations Associate to coordinate seller pick-up orders and perform quality checks at the warehouse. Candidates should have strong communication skills in Mandarin and Malay and be willing to learn. Fresh graduates are encouraged to apply. This role requires excellent leadership skills and the ability to thrive in a fast-paced, agile environment. Join a diverse team focused on optimizing logistics and enhancing the customer experience.