Fintech Escalations Support Specialist

TNG Digital; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fintech firm in Kuala Lumpur is seeking a Customer Support professional. You will support escalated customer inquiries involving financial transactions, compliance, and fraud detection. Candidates should have at least an SPM or diploma in finance with 2 years in fintech. The role requires strong analytical, communication, and technical skills. The company offers attractive benefits including eWallet allowances, medical coverage, and flexible leave options.

Benefits

eWallet allowance

Unlimited pantry fruits and snacks

Mobile and broadband reimbursement

Additional leave for family

Comprehensive medical coverage

Qualifications

• Minimum SPM with 2+ years experience in escalations or fresh graduate with relevant diploma.
• Proven experience in fintech or ecommerce with knowledge of financial products.
• Strong understanding of compliance and KYC processes.

Responsibilities

• Serve as primary contact for escalated customer inquiries.
• Provide accurate responses related to financial transactions.
• Educate customers on complex financial processes.

Skills

Communication skills

Technical skills

Problem-solving skills

Analytical mindset

Attention to detail

Education

Diploma in finance or Business Administration

Tools

CRM systems

Online banking systems

Job description

A leading fintech firm in Kuala Lumpur is seeking a Customer Support professional. You will support escalated customer inquiries involving financial transactions, compliance, and fraud detection. Candidates should have at least an SPM or diploma in finance with 2 years in fintech. The role requires strong analytical, communication, and technical skills. The company offers attractive benefits including eWallet allowances, medical coverage, and flexible leave options.