Fintech Customer Support Specialist - Bilingual EN/Mandarin

APAC Michael Page; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A large organization in the Fintech industry is seeking a Customer Support Executive to manage customer inquiries and ensure operational excellence. The ideal candidate should have at least 2-3 years of experience in customer service or a call center, with strong problem-solving skills and fluency in English and Mandarin. This permanent position offers opportunities for professional growth and a supportive work culture.

Benefits

Opportunity for professional growth

Engaging work culture

Permanent position

Qualifications

• Minimum 2-3 years prior experience in customer service or call centre.
• Fresh graduates are welcomed.
• Comfortable handling calls and emails in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, email, and tickets.
• Provide accurate information on products and services.
• Resolve issues efficiently while adhering to SOPs.

Skills

Strong problem-solving skills

Critical-thinking skills

Good command of English

Good command of Mandarin

Detail-oriented

Basic literacy in Microsoft Office

Job description

A large organization in the Fintech industry is seeking a Customer Support Executive to manage customer inquiries and ensure operational excellence. The ideal candidate should have at least 2-3 years of experience in customer service or a call center, with strong problem-solving skills and fluency in English and Mandarin. This permanent position offers opportunities for professional growth and a supportive work culture.